Refund and Returns Policy

We want you to be completely satisfied with your purchase. If you're not, we’re here to help with our easy refund and return process.

  1. Returns

    • You can return most items within 30 days of receipt.
    • The item must be unused, in its original condition, and in the original packaging.
    • Certain products, such as personalized or custom items, may not be eligible for return unless they are defective or damaged.

  2. Refunds

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed to your original payment method within 5-7 business days.
    • Shipping fees are non-refundable.

  3. Exchanges

    • If you’d like to exchange a product for a different size, color, or style, please contact us within 30 days of receiving your order.

  4. Damaged or Defective Items

    • If your product arrives damaged or defective, please contact us immediately at inquiry@savenshope.com with a photo of the issue. We’ll be happy to resolve it for you.

  5. How to Return an Item

    • Contact our customer service team at inquiry@savenshope.com to initiate a return or exchange.
    • We will provide you with the return instructions and address.

Your satisfaction is our priority, and we’re committed to making the returns and refund process as smooth as possible. Thank you for shopping with us!